Systems Integration

Connecting your systems so they work together

Most businesses run a patchwork of platforms - CRM, accounting, payment, ERP, marketing, and more. These systems rarely talk to each other out of the box. We've spent decades connecting systems that were never designed to work together.

We understand that every business has unique requirements, which is why we build customised integration solutions rather than forcing you into off-the-shelf connectors that don't quite fit.

All integration work performed in-house in the UK. No outsourcing. Ever.

What we integrate

CRM Systems

Salesforce Our deepest integration expertise. We build two-way integrations between Salesforce and your back-office systems, providing real-time data synchronisation, automated workflows, and custom Visualforce components.

• Custom Apex development and Lightning Web Components
• Salesforce API integration for real-time customer and data updates
• Dynamic case creation for customer service management
• Import/export routines for external database transfers
• Sandbox development with full deployment pipelines
• Flow Builder automation and approval processes

Microsoft Dynamics 365

• Finance, Supply Chain, and Business Central integration
• Customer data synchronisation
• Sales pipeline and opportunity management

Other CRM platforms

• HubSpot, Zoho CRM, Pipedrive, SugarCRM

Accounting & Financial Systems

Xero Integration Cloud-based accounting integration for expense tracking, invoice and payment management, and real-time financial insights.

• Two-way synchronisation with your systems
• Automated invoice generation from orders
• Real-time financial data access
• Bank transaction reconciliation
• Expense claims and reimbursements
• Multi-company support
• Attachment uploads (invoices, receipts)

Other Financial Systems

• QuickBooks (Online and Desktop)
• Sage (50, 200, X3, Intacct)
• FreshBooks and Wave
• Custom accounting systems

Financial Integration Use Cases

• E-commerce to accounting (automatic invoice creation)
• CRM to accounting (quote to invoice workflow)
• Time tracking to invoicing
• Expense management to accounting
• Payroll to general ledger

Payment Systems

Square Integration

• Point of Sale (POS) integration
• Online payment processing
• Inventory synchronisation
• Customer directory sync
• Refunds, chargebacks, and settlement reporting

Stripe

• Online payments and subscription billing
• Recurring payment scheduling
• Payment status webhooks

Other Payment Providers

• PayPal for consumer payments
• WorldPay
• Bank payment APIs (Open Banking)
• Direct debit (GoCardless)
• International payment gateways

Payment Integration Features

• Secure token storage (PCI DSS compliant)
• Multi-currency support
• Reconciliation and settlement reporting
• Fraud detection integration

Communication Platforms

Slack & Microsoft Teams

• Custom apps and bots
• Sales notifications, support ticket alerts, system monitoring
• Approval workflows and incident management
• Interactive messages and adaptive cards

Other Platforms

• WhatsApp Business API
• SMS (Twilio, AWS SNS)
• Email systems (SendGrid, Mailgun, AWS SES)

ERP Systems

• SAP (ECC, S/4HANA, Business One)
• Oracle (E-Business Suite, NetSuite, JD Edwards)
• Microsoft Dynamics 365
• Infor, Epicor, IFS

Common ERP Integration Scenarios

• E-commerce to ERP (orders, inventory)
• CRM to ERP (customers, quotes)
• Manufacturing to ERP (production, materials)
• Warehouse to ERP (inventory movements)
• Finance to ERP (GL posting, reconciliation)

Legacy System Integration

Many businesses run critical systems that are decades old - built on AS/400, mainframes, VB6, Classic ASP, FoxPro, or proprietary systems with limited or no APIs.

Our approach:

• API wrappers around legacy systems
• Database integration when APIs don't exist
• Middleware to bridge old and new
• Screen scraping when necessary
• Message queue integration
• Gradual migration strategies
• File-based integration as last resort

We don't rip things out. We integrate, enhance, and extend - without breaking what already works.

Integration approaches

We choose the right pattern for the job:

• RESTful API integration - the standard for modern systems
• SOAP web services - for legacy systems that require it
• Database integration (ETL/ELT) - for bulk data movement
• Message queues (RabbitMQ, Azure Service Bus, AWS SQS) - for reliable async processing
• Event-driven architectures - for real-time updates
• Webhooks - for instant notifications between systems
• EDI (Electronic Data Interchange) - for B2B

Integration Platforms

• Azure Logic Apps and AWS Step Functions
• N8N (open-source workflow automation)
• MuleSoft and Dell Boomi
• Custom middleware when off-the-shelf doesn't fit

Case Study: Global Telemetrics Secure Operations Centre

Salesforce CRM integration that consistently increased revenue

We built a comprehensive two-way integration between Global Telemetrics' back-office systems and Salesforce CRM for their secure operations centre - the 24/7 control room that monitors vehicles and coordinates stolen vehicle recovery across the UK.

What we built:

• Two-way Salesforce integration - real-time data synchronisation between back-office vehicle tracking systems and Salesforce CRM
• Salesforce Visualforce components utilising our Mapglu mapping suite - operators see live maps with route and data overlays, address lookups, and routing information directly within Salesforce
• Dynamic case creation - automated customer service case management from tracking events
• Xero accounting integration - automated invoicing and subscription management
• Fully automated subscriptions with email customer reminders for renewals
• Online payment gateway - Square and PayPal integration for customer payments
• Custom Salesforce API integration - real-time customer and vehicle data updates
• Import/export routines - automated data transfers between external database systems

The result: Vast improvements in invoicing and renewals processing, leading to consistently increased revenue. Automated processing significantly increased staff productivity by removing manual data entry and reconciliation.

Our approach

Every integration project starts with understanding your existing systems and what you're trying to achieve. We map the data flows, identify the integration points, and design a solution that works with your systems - not against them.

• Discovery - audit your current systems and data flows
• Architecture - design the integration pattern and data mapping
• Build - develop, test in sandbox environments, deploy with rollback plans
• Monitor - ongoing monitoring, error handling, and support

We've been doing this for decades. We know where integrations go wrong and how to build them so they don't.